Common queries answered
Frequently asked Questions
We offer free shipping! Your order will typically arrive within 5 to 7 business days.
30-Day Return & Exchange Policy
You can return your item within 30 days of delivery, provided it is unused or has a quality issue.
Returns:
- Quality Issues: We cover all return shipping costs.
- Personal Reasons: Customers are responsible for return shipping costs.
Exchanges:
- Quality Issues: We cover all round-trip shipping costs.
- Personal Reasons: Customers are responsible for all shipping costs involved in the exchange.
If you need to update your delivery address, please contact us on WhatsApp with the new details before your tracking number is generated.
Once your order ships, we’ll email or whatsapp you a tracking link. You can also view real-time updates anytime by logging into your account and visiting the Order History page.
We’re here to help! You can reach our customer support team by emailing us at [sale@gfbstore.com], messaging us on WhatsApp, or using the live chat feature on our website. Our team is available [Monday–Friday, 9 AM–5 PM EST].
Yes. We ship worldwide.
Yes! If your items are heading to the same address, we’ll bundle them into a single package. Just keep in mind that if the package exceeds 23 inches in length, we’ll have to ship the items separately.